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How go 55 Protects Your Account and Your Data

When you open an account with us, you're entering into a clear agreement about how we handle your money, your personal information, and your access to the lobby.

Account eligibility verified at sign-upDANA, OVO, GoPay, QRIS payment securityYour data encrypted and retained only as long as neededWithdrawal requests processed within stated timelinesSupport channels open six days a week
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go 55 How go 55 Protects Your Account and Your Data
GET ANSWERS FAST

How to Contact Us About Your Account

We staff our support desk to handle account questions, payment issues, and general legal questions about how we handle your data.

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Available six days a week, 10 AM to 10 PM Jakarta time. We respond to your message within two minutes on average.
Email Support Send your question to [email protected] with your account email in the subject line. We reply within 24 hours on working days. Attach screenshots or account statements if your question relates to a transaction.
Help & Requests Form Fill out the form in your Account > Settings > Legal Requests section. Use this for data access requests, account closure, or disputes. Submit the form and we'll acknowledge it within 48 hours.
HOW WE PROTECT YOU

Data Security, Account Privacy and Your Rights

Your account security and data privacy are not afterthoughts at go 55 — they're built into how we operate.

Account Encryption

All login credentials and personal details are encrypted in transit and at rest using AES-256 encryption. Your password is salted and hashed; we cannot see it even if someone breaches our system.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by PCI-DSS-certified payment gateways. Your full banking details are never stored on our servers — only a secure token is kept.

Data Retention

We retain your account data for as long as your account is active, plus one year after closure for regulatory compliance. After that period, we delete your data unless local law requires us to keep it longer.

Data Access Requests

You can request a complete export of your account data, transaction history and personal information. Submit the request via our Help & Requests Form; we provide it within 30 days in the format you specify.

Account Closure

Close your account anytime through Settings > Account > Close Account. All pending deposits and withdrawals are resolved first. Your data is deleted or anonymized according to the retention schedule above.

Dispute Resolution

If you dispute a charge or believe your account has been compromised, email [email protected] with the details. We investigate within five working days and respond with our findings and any corrective action.

Your Legal Questions About go 55

Real players in Makassar, Jakarta and across Indonesia ask us the same questions about how their account works legally and what rights they have. Here are the answers that matter most.

We collect your email, a password you create, your full name, date of birth, phone number, and verified home address. We use these to confirm your identity, meet local law requirements, and ensure your account is genuine. Your banking details are entered only at the payment stage and are handled by our payment partner, not stored by us.

No. Your account is personal and non-transferable. Each person must open their own account to play. Sharing login credentials or allowing someone else to play on your account violates the terms and may result in account suspension or closure.

Standard withdrawals to DANA, OVO, GoPay or QRIS are processed within 24 hours on working days. Verification (identity confirmation and banking details check) usually takes 2–4 hours. Once verified, your funds are sent to your wallet or bank account immediately; they appear in your phone or online banking within one more hour depending on your bank.

Close your account through Settings > Account > Close Account. Any balance is withdrawn or forfeited according to your choice. Your account data is deleted within 30 days, except for transaction records we must keep for one year under local law for audit and dispute purposes.

No. We do not sell, rent or share your personal data with any third party for marketing purposes. We share only essential information with our payment partner and licensed support vendor, both of whom are bound by confidentiality agreements. Your email and phone are used only by go 55 to send account notifications and support messages.

Change your password immediately, then contact our support team via live chat or email at [email protected]. Describe the suspicious activity and we'll review your login history, transaction log and account access. If fraud is confirmed, we'll investigate and take corrective action within five working days.

Account eligibility depends on local law. At registration, you confirm your jurisdiction; access to the lobby and specific games is determined by where you are located and your local regulations. If your location is not supported, you cannot create an account. If you move, email [email protected] to update your eligibility status.

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