Reference

Privacy Policy – How We Protect Your Account

When you open an account with go 55, your personal information and payment details are protected by strict data-handling practices.

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go 55 Privacy Policy – How We Protect Your Account
GET IN TOUCH

How to Contact Us About Privacy

We want you to feel confident that your data is handled responsibly. If you have questions about this privacy policy, need to access your data, or want to update your account settings…

Live Chat Open the chat window in your account lobby during your session. Available 24/7. We respond to privacy queries within one hour during peak times.
Email Support Send your privacy request to [email protected] with your account email and a clear description. We reply within five business days with documentation.
Account Settings Log in to go 55, navigate to Settings > Privacy & Data, and view or update your personal information, communication preferences, and withdrawal hold settings.
SECURITY & TRANSPARENCY

How We Safeguard Your Privacy

Your trust is built on transparency and action. We encrypt all data in transit and at rest, use industry-standard firewalls, and limit access to your information to authorized staff only.

Data Encryption

All deposits, withdrawals, and account access are encrypted using TLS 1.2 or higher. Payment data complies with local financial regulations for Indonesia.

Cookie Management

Session cookies keep you logged in on go 55. Analytics cookies help us see which games load fastest in Semarang and other regions. You can disable analytics cookies in your browser anytime.

Account Verification

When you withdraw funds, we verify your identity and payment method to match account records. Verification usually completes within two hours for DANA, OVO, GoPay and QRIS.

Data Retention

We keep your account and transaction history for seven years to comply with financial reporting where local law permits. Closed accounts are archived securely.

Request Your Data

Contact support to download a complete copy of your personal data held by go 55. Export requests are processed within ten business days and sent to your registered email.

Third-Party Access

We do not share your account data with game studios, payment processors, or analytics providers without your consent. You can review connected services in Settings > Connected Apps.

Privacy Policy FAQ

Real questions from go 55 players about how we handle your information, what happens to your data, and how to manage your privacy settings.

We ask for your full name, email address, phone number, date of birth, and a residential address. During your first DANA, OVO, GoPay or QRIS deposit, we verify these details and may request a photo of your ID to comply with local regulations where applicable. This helps us prevent fraud and keep your account secure.

If you close your account, we retain your transaction history and identity records for seven years to meet regulatory requirements where local law permits. Personal contact details like email and phone can be deleted on request. We do not use archived account data for marketing or analytics.

Yes. Log into your account, go to Settings > Privacy & Data, and click Request Data Export. You will receive a ZIP file with all personal data, deposit and withdrawal records, game history, and cookies associated with your account within ten business days.

We do not sell your personal data. We share payment information only with DANA, OVO, GoPay, QRIS and your bank to process deposits and withdrawals. We do not share your account activity, game history, or contact details with third parties unless required by law or with your explicit consent.

Go to Settings > Account in your go 55 lobby to update your email, phone number, and address. In the same Settings page, find Notifications and toggle off marketing emails. You will still receive transactional emails about withdrawals, security alerts, and account changes.

Your DANA, OVO, GoPay or QRIS details are encrypted and transmitted directly to your bank or payment provider. go 55 does not store your full card or account number. We keep a reference ID to recognize future transactions, and you can delete saved payment methods in Settings > Payment Methods anytime.

Yes. Your game activity and deposit history are visible only to you and our authorized support staff if needed to resolve a dispute. We do not publish, sell, or share your individual records. Aggregated, anonymous gameplay data helps us improve platform performance in regions like Makassar.

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